Booking, Cancellation & Travel Policy
At Sky X, we are committed to providing reliable, safe, and professional transportation services. Please read the following terms and conditions before making your booking.
Booking Policy
All bookings are subject to availability and confirmation.
Please ensure that all booking details, including pickup address, destination, date, time, flight number (for airport transfers), and contact information, are accurate.
Customers are responsible for providing correct travel information at the time of booking.
Cancellation & Refund Policy:
Pre-Booked Journeys
To receive a full refund, any cancellation of a pre-booked journey must be made at least 7 days before the scheduled booking date.
Cancellations made within 7 days of the booking date are non-refundable, unless otherwise agreed by Sky X.
Refunds, where applicable, will be processed using the original payment method.
Airport Transfer Policy
To provide a smooth airport pickup experience, we monitor flights where flight details have been provided.
Waiting Time
The first 30 minutes of waiting time after your flight has landed is free of charge.
After the initial 30-minute complimentary waiting period, an additional charge of £10 will apply for every 15 minutes of waiting time.
These additional charges help cover airport parking and waiting fees.
To avoid unnecessary waiting charges, passengers are advised to:
Check their flight arrival time before proceeding to the pickup point.
Collect all luggage before requesting the driver to meet them.
Contact Sky X immediately if there are any delays or changes to the flight schedule.
For airport departures, customers should ensure they are ready at the agreed pickup time. Delays caused by passengers may result in additional waiting charges.
No-Show Policy
A booking will be considered a No-Show if:
The passenger cannot be contacted using the provided contact details.
The passenger fails to arrive at the agreed pickup location within the applicable waiting period.
The passenger leaves the pickup location without notifying Sky X.
No-Show bookings are non-refundable.
Child Car Seats
Passengers travelling with infants or children are encouraged to bring their own child car seats for hygiene and familiarity.
If a car seat is required from Sky X, it must be requested at the time of booking. Additional charges will apply, and availability cannot be guaranteed without advance notice.
Passenger Responsibilities
Passengers are expected to:
Arrive at the pickup point on time.
Treat drivers and vehicles with respect.
Wear seat belts where required by law.
Ensure children travel in an appropriate child restraint where legally required.
Sky X reserves the right to refuse service to any passenger whose behaviour is abusive, threatening, illegal, or likely to compromise the safety or comfort of the driver or other passengers.
Vehicle Cleanliness & Damage
Passengers may be charged reasonable cleaning or repair costs if the vehicle is damaged or excessively soiled during the journey due to negligence or misconduct.
Lost Property
Sky X will make every reasonable effort to return lost items. However, we cannot accept responsibility for items left in our vehicles. Any delivery or postage costs for returning lost property may be charged to the customer.
Delays Beyond Our Control
Sky X is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
Severe traffic congestion
Road closures or accidents
Adverse weather conditions
Airport security delays
Flight delays or cancellations
Events beyond our control (force majeure)
Amendment
Sky X reserves the right to update these terms and conditions at any time. The latest version will always be available on our website.
Vehicle Cleaning & Damage Policy
At Sky X, we take pride in maintaining clean, safe, and comfortable vehicles for all passengers. We kindly ask all customers to help us keep our vehicles in excellent condition.
Cleaning Charges
If a passenger causes excessive mess or contamination inside the vehicle that requires professional cleaning or results in the vehicle being taken out of service, cleaning charges will apply.
Examples include, but are not limited to:
Vomiting inside or outside the vehicle.
Spilling food or drinks causing significant staining.
Excessive mud, dirt, or bodily fluids.
Smoking or vaping inside the vehicle.
Any other damage or mess requiring specialist cleaning.
Cleaning Fee
A cleaning charge of £70 to £150 will be applied depending on the severity of the cleaning required.
The charge may include:
Professional cleaning and sanitisation costs.
Loss of earnings while the vehicle is unavailable for service.
Replacement or repair of damaged interior materials where necessary.
Where damage exceeds normal cleaning requirements, Sky X reserves the right to recover the full cost of repairs or replacement.
By booking and travelling with Sky X, passengers agree to accept responsibility for any cleaning or damage charges resulting from their actions or the actions of anyone travelling in their booking.
Child Car Seat Policy
Your Child's Safety Is Our Priority
The safety and comfort of our passengers are always our highest priorities, especially when travelling with infants and young children.
In line with current hygiene standards and following the increased awareness of cleanliness since the COVID-19 pandemic, we recommend that parents and guardians bring their own child car seat whenever possible. Using your own car seat ensures that your child travels in equipment they are familiar with while maintaining the highest level of personal hygiene.
Need a Car Seat? We've Got You Covered
If you are unable to bring your own car seat, we can provide one upon request. To ensure we prepare the correct seat for your journey, you must request a child car seat at the time of booking.
Please provide the following information:
Child's age
Child's approximate weight (if known)
Number of children requiring car seats
Type of Car Seat is Required. eg: Infant Car Seats (Infant Carriers), Toddler Car Seats, Booster Seat, Extended Rear-Facing (ERF) Car Seats, High-Back Booster Seats, Booster Cushions (Backless Boosters).
This information helps us provide an age- and size-appropriate child restraint that complies with applicable safety requirements.
Additional Charges
Please note that the provision of child car seats is not included in the standard fare. An additional charge will apply for each car seat requested. The applicable fee will be confirmed at the time of booking starting from £7.99 to £14.99
Important Information
Car seats are subject to availability.
Requests made at the last minute or at the time of pickup cannot be guaranteed.
Bringing your own car seat is the most hygienic and recommended option.
If a required child car seat has not been requested in advance and one is not available, we may be unable to complete the journey for safety and legal reasons.
Thank you for your understanding and cooperation. By planning ahead, we can ensure a safe, comfortable, and stress-free journey for you and your family.
Surge Pricing Policy
At Sky X, we are committed to offering fair, transparent, and competitive pricing for all our customers. However, there may be times when fares are higher than our standard rates due to increased demand or operational costs.
When Surge Pricing May Apply?
Prices may increase during periods of high demand, including but not limited to:
Peak travel hours.
Public holidays and bank holidays.
Major concerts, sporting events, festivals, and local events.
Adverse weather conditions.
Airport rush periods.
Late-night and early-morning journeys.
Periods when driver availability is limited.
Why Prices May Increase
Surge pricing helps ensure that sufficient drivers are available during busy periods and allows us to remain competitive within the local transport market. Our pricing may also reflect prevailing market conditions and may be adjusted to remain in line with other reputable private hire operators and ride-hailing services.
Fare Transparency
The fare quoted at the time of booking will be the fare you pay unless your journey changes (such as additional stops, extended waiting time, or route changes requested by the passenger).
Any applicable surge pricing will be included in your quotation before your booking is confirmed.
We do not apply hidden charges after your booking has been accepted.
Customer Choice
If you are not satisfied with the quoted fare, you are under no obligation to proceed with the booking. We encourage customers to compare prices and choose the service that best suits their needs.
At Sky X, our goal is to provide reliable, professional, and high-quality transport services at competitive and transparent prices, while ensuring availability when you need us most.
Thank you for choosing Sky X. We appreciate your trust and look forward to providing you with a safe, comfortable, and reliable journey.
